Privacy Policy

Top of the Hill Rooms website is owned by Top of the Hill Estates, LLC, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Top of the Hill Rooms, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Top of the Hill Rooms website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal Information we Collect:

When you visit the Top of the Hill Rooms, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via Steven@TothRooms.com.

Your rights:

- If you are a European resident, you have the following rights related to your personal data:

- The right to be informed.

- The right of access.

- The right to rectification.

- The right to erasure.

- The right to restrict processing.

- The right to data portability.

- The right to object.

- Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information Security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

SMS Communications & Consent

By providing your phone number through our website, forms, or booking process, you may consent to receive SMS (text) messages from Top of the Hill Estates, LLC. We offer two types of SMS communications:

Transactional Messages (Non-Marketing)

These messages are directly related to your use of our services and may include:

• Booking confirmations and reservation updates

• Check-in instructions and WiFi access codes

• Property-related information and access details

• Rental inquiry responses and application status updates

• Appointment scheduling and reminders

• Customer support communications

• Important account or service notifications (payment confirmations, policy changes, urgent property updates)

Consent: You may opt into transactional messages through our contact form or booking process. Consent to receive transactional SMS messages is not a condition of purchase or use of our services.

Marketing Messages (Promotional)

These messages contain promotional content and may include:

• Special offers and discounts on room rentals

• New property availability announcements

• Seasonal promotions and deals

• New product or service updates

• General marketing communications about our properties

Message Frequency

Message frequency will vary depending on your interaction with our services.

Message & Data Rates

Standard message and data rates may apply based on your mobile carrier.

Opt-In Consent

SMS consent is obtained through:

- Website forms

- Booking submissions

- Direct communication where you provide your phone number

By submitting your phone number, you confirm that you are the authorized user of that number and consent to receive SMS messages as described above. Consent to receive SMS messages is not a condition of purchase or use of our services.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

- STOP to unsubscribe

- HELP for assistance

After opting out, you will no longer receive SMS messages from us unless you re-subscribe.

Data Use & Sharing

Your phone number and SMS consent information will be used solely for communication purposes related to our services.

SMS consent is not shared with third parties or affiliates for marketing purposes.
We do not sell, rent, or share your phone number with third parties, except as required to deliver SMS services (e.g., through our messaging service providers). We maintain opt-out records for 10 years to comply with Virginia and other state-level requirements.

Analytics

We use third-party analytics tools, including PostHog, to help us understand how users interact with our website, improve performance, and enhance user experience.

Through our analytics provider, we may collect information such as:

• Pages visited and time spent on those pages

• Clicks, scrolls, and navigation behavior

• Device type, browser, and operating system

• IP address (which may be anonymized)

• General geographic location (e.g., city-level)

• Referral sources (how you arrived at our site)

We use this data to:

• Monitor and analyze website performance

• Improve usability and user experience

• Identify errors, bugs, or technical issues

• Understand user behavior and trends

PostHog

We use PostHog as our analytics provider. PostHog may set cookies or use similar technologies to collect and store information about your interaction with our website.

PostHog processes data in accordance with its own privacy policy and applicable data protection laws. Depending on our configuration, data collected may be processed in the United States or other jurisdictions.

Your Choices

You may choose to:

• Disable cookies through your browser settings

• Use browser extensions or privacy tools to block tracking

• Opt out of analytics tracking where applicable

Data Security

We take reasonable measures to protect your personal information, including your phone number, from unauthorized access, disclosure, or misuse.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to Steven@TothRooms.com.